Returns and complaints


All products purchased through the harevis.com online store can be returned within 14 days from the date of product delivery.

In the event of a return or complaint, the product should be delivered to the store along with information about the reason for returning the product. For this purpose, you can use the form prepared by us. The costs of returning the goods to the company’s premises are borne by the customer. All information regarding the return of goods can be obtained in the regulations.

RETURNS

Download the return form

In accordance with applicable legal regulations, you can return items purchased from us without giving any reason up to 14 days from the date of purchase. To withdraw from the contract and return the product purchased from us, complete the return statement and send it to our address along with the returned product / products:

Please send returns to the following address:

Maltyoox sp. z o. o.
ul. Karliczka 25/67
40-489 Katowice Poland

The shipping costs are borne by the Buyer.

The product cannot show signs of use.

A proof of purchase must be attached to the package with the statement and the returned product / s.

COMPLAINT OF THE PURCHASED GOODS

In order to make a complaint, follow the steps below:

1. Withdrawal form – download here


Fill in the withdrawal form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the name and type of product, reason for the complaint, date of purchase and the occurrence of the defect.

2. Returning the product

When submitting a complaint, please send the product back together with a copy of the proof of purchase.

3. Shipping

The advertised product should be sent to the following address:

Maltyoox sp. z o. o.
ul. Karliczka 25/67
40-489 Katowice Poland

The shipping costs are borne by the Buyer.

The time for considering the complaint is 14 business days.


Attention!

Before submitting a complaint, contact us by phone or e-mail – this will facilitate and speed up the complaint process.

Contact:

Phone: +48 690 043 877 – in hours 2pm – 6pm on business days.
e-mail: [email protected]